Privacy Policy

1. Introduction

StreamVal ("we", "us", or "our") operates the StreamVal platform, a property valuation management solution for firms and brokerages in the UAE. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number, company name)
• Property data entered into valuation reports
• Inspection photos, documents, and field notes
• Communication records and support interactions
• Usage data and platform activity logs

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our valuation management platform
• Process and manage valuation jobs and workflows
• Generate compliant valuation reports
• Send automated notifications, status updates, and alerts
• Ensure regulatory compliance with RICS, ADREVS, and EBVS standards
• Respond to your enquiries and provide customer support
• Detect, prevent, and address technical issues or security threats

4. Data Storage & Security

We take the security of your data seriously and implement industry-leading measures:

• AES-256 encryption for all data at rest and in transit
• Role-Based Access Control (RBAC) ensuring users only access data relevant to their role
• UAE data residency: all data is stored within the United Arab Emirates
• Automated audit trails with cryptographically secure, timestamped logs
• Regular security assessments and penetration testing

5. Data Sharing & Disclosure

We do not sell your personal data. We may share information only in the following circumstances:

• With your employer or firm, as part of the platform's intended use
• With bank clients, as part of automated status reporting you have configured
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of StreamVal, our users, or others

6. Cookies & Tracking

We use essential cookies to maintain your session and ensure platform functionality. We do not use third-party advertising trackers. Analytics data is collected in aggregate to improve our service and is not linked to individual user identities.

7. GDPR & Your Rights

StreamVal is fully compliant with the General Data Protection Regulation (GDPR) and applicable UAE privacy laws. You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict the processing of your data
• Request a portable copy of your data
• Withdraw consent at any time

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Valuation records are retained in accordance with RICS and UAE regulatory requirements. When data is no longer required, it is securely deleted using industry-standard methods.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: support@streamval.co